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Title
Text copied to clipboard!Front of House Staff
Description
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We are looking for enthusiastic and personable Front of House Staff to join our team and deliver exceptional customer service in a fast-paced hospitality environment. As a member of the Front of House team, you will be the first point of contact for our guests, creating a welcoming atmosphere and ensuring a positive experience from arrival to departure.
Your primary responsibilities will include greeting guests, managing reservations, answering customer inquiries, and coordinating with kitchen and service staff to ensure smooth operations. You will also handle payments, maintain cleanliness in public areas, and assist with any guest needs or concerns. The ideal candidate is friendly, organized, and thrives in a team-oriented setting.
This role requires excellent communication skills, a professional appearance, and the ability to remain calm under pressure. Previous experience in a customer-facing role is preferred but not essential, as full training will be provided. Flexibility to work evenings, weekends, and holidays is necessary.
Front of House Staff play a crucial role in shaping the customer experience and representing the brand. If you enjoy working with people and have a passion for hospitality, we encourage you to apply and become a valued member of our team.
Responsibilities
Text copied to clipboard!- Greet and welcome guests upon arrival
- Manage reservations and seating arrangements
- Answer phone calls and respond to customer inquiries
- Coordinate with kitchen and service staff for smooth operations
- Handle customer complaints and resolve issues promptly
- Process payments and operate point-of-sale systems
- Maintain cleanliness and organization of front-of-house areas
- Provide menus and explain daily specials
- Monitor guest satisfaction and ensure a positive experience
- Assist with opening and closing duties
Requirements
Text copied to clipboard!- Excellent communication and interpersonal skills
- Friendly and professional demeanor
- Ability to multitask in a fast-paced environment
- Basic math skills for handling payments
- Flexibility to work evenings, weekends, and holidays
- Previous customer service experience preferred
- Team player with a positive attitude
- Attention to detail and organizational skills
- Ability to stand for extended periods
- Willingness to learn and adapt
Potential interview questions
Text copied to clipboard!- Do you have previous experience in a customer-facing role?
- Are you available to work evenings, weekends, and holidays?
- How do you handle difficult or upset customers?
- Can you describe a time you worked as part of a team?
- What does good customer service mean to you?
- Are you comfortable standing for long periods?
- How do you prioritize tasks during busy periods?
- Do you have experience using a point-of-sale system?
- Why are you interested in this role?
- How would you create a welcoming environment for guests?
